650 313 6212
krispian at gmail dot com
About my work
My colleagues say they enjoy working with me because of my positive and upbeat attitude. Everyone has a unique story, and I would be thrilled to hear yours! As a UX Researcher, I have the pleasure of gathering stories from users all over the world. With storytelling skills, I bring these users to life for design teams, making sure user needs and perspectives are represented in the products we create. See a brief excerpt of work experience below, or view my case studies.
July 2018 - June 2023
July 2018 - 2008
As a UX researcher for the Meta family of apps, including Facebook, I conduct qualitative research throughout the product life cycle, from understanding latent needs to assessing product impact. I collaborate closely with product teams and stakeholders to design and execute studies that shape Meta's product strategies. I drive multiple complex, international research programs and mentor junior researchers, all while maintaining high standards and advocating for Facebook's users.
Since 2008 my focus has been on conducting generative, foundational user research and evaluative UXR, including usability testing, to improve the experience of digital products, such as large-scale consumer websites, mobile apps, and transactional web applications.
For example, at Big Park Game Studios, I established Microsoft Xbox's Rolling Research program for evaluative research and usability test implementation strategies. I was also responsible for conducting generative foundational user research, such as diary studies and interviews, to inform the product strategy for the NFL App for XBox.
In Australia, I worked for Sydney's largest experience design consultancy providing strategic service design for some of Australia's biggest banks, including ING Direct.
Throughout my career I have established UXR frameworks and best practices, evangelized UX design research, educated teams on UX best practices & standards, and evangelized for the user. I've worked with cross-functional teams, including business intelligence, analytics, data science, quantitive researchers, and A/B testing teams to inform research plans and define success metrics.
Additionally, I mentor junior team members and have taught Information Architecture and Design Thinking courses at VFS.
Beyond my work, I am an adventurous and eclectic person with a passion for music, art, and travel. Whether it's playing bass for professional cover bands & tribute acts, discovering new visual & musical artists, or exploring a new city, I am always seeking new experiences and opportunities to connect with others.